SHIPPING POLICY

Every MUR LEN piece is handled and packed with care before leaving us.

Processing

Orders are prepared for shipment after payment has been confirmed. Because many pieces are vintage, antique, and one of a kind, additional care may occasionally be required before an order is ready to leave the showroom.

Any unusual delay affecting your order will be communicated directly.

Shipping Rates

Available shipping methods, rates, and estimated delivery times are shown at checkout.

Delivery estimates provided by carriers are estimates rather than guaranteed arrival dates unless a specific guaranteed service has been purchased.

Tracking

Tracking information will be provided once your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact MUR LEN as soon as possible. Once an order has been transferred to the carrier, we may not be able to redirect it.

MUR LEN is not responsible for delays or losses resulting from an incorrect address supplied during checkout.

Lost, Delayed, or Damaged Packages

If your shipment appears lost, arrives damaged, or has another delivery issue, please contact us promptly so we can help investigate the shipment with the carrier.

Please retain all packaging and photograph any damage to both the parcel and the piece.

Carrier delays that occur after an order has shipped are outside of MUR LEN's direct control, but we will do our best to help resolve an issue.

International Orders

When international shipping is available, customers are responsible for any customs duties, taxes, brokerage charges, or import fees assessed by the destination country unless otherwise stated at checkout.

International customs processing may also create additional delivery time.

Local and Showroom Orders

When local pickup or showroom collection is offered, instructions will be provided with your order. Please wait for confirmation that your piece is ready before arriving.